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create a win-win conversation

$997

Now $197

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Learn to solve problems creatively while meeting the needs of everyone involved—clients, colleagues, or even family members. By focusing on underlying needs rather than strategies and engaging others, this approach fosters commitment to decisions, even when not everyone’s needs are fully met. The key is ensuring all concerns are heard, understood, and prioritized.

The process involves stating facts neutrally, understanding feelings and needs (yours and others’), and distinguishing needs from strategies. Leaders and colleagues who use the Win-Win Conversation method communicate more effectively, prioritizing shared goals before strategies.

You’ll also learn to use neutral language, make clear, results-focused requests, and inspire others to do the same for productive problem-solving and negotiation.

WHY THIS COURSE WAS CREATED

When you strive to solve challenging problems, it can feel as though the collaboration could be smoother or that somehow you’re not quite achieving optimal results. We created the first ­Win-Win workshop in response to a client’s request that we deliver a program that would improve both intra- and inter-team working relationships. Over the years we taught the program to individual clients and their teams, all the while learning from our clients and getting tremendous feedback about Win-Win’s value and impact on team culture.

We will help you to understand how to communicate in a manner that: 

  • Promotes greater effectiveness while reducing stress; 
  • Saves time because you build trust through greater understanding; and 
  • Results in better solutions by aligning colleagues on goals and needs before delving into the potentially divisive array of strategies.
  • Introduction
  • Mindset
  • Goals vs Strategies
  • When there is a problem
  • Win-Win principles and distinctions
  • Step 1: State the facts
  • Step 2: Aware of feelings
  • Step 3: Aware of needs
  • Step 4: Make a request
    • The chilling effects of hierarchy
    • The when and how of request
    • Deal with defensiveness
  • Step 5: Agree on Strategy
  • Filters
  • What gets in the way of listening?
  • Summary

Coaching Skills

$997

Now $197

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Coaching Skills harnesses the power of the question to lead, collaborate, and devise solutions. Leaders and team members with Coaching Skills are able to create and hold an ambitious vision for team members in such a manner that others are able to discover, believe, and commit to the vision.  Such discovery is essential to being engaged, inspired, and excited about one’s work. The model 5 Steps to Coach in the Workplace sets forth the simple coaching process that yields powerful results

When you strive to solve challenging problems, it can feel as though the collaboration could be smoother or that somehow you’re not quite achieving optimal results. 

We created the first Coaching Skills workshop in response to clients’ requests that we help them to improve both intra- and inter-team working relationships and collaborations as well as the engagement and development of more junior staff.

Over the years we’ve taught the program to individual clients and their teams, all the while learning from our clients and getting tremendous feedback about the value of Coaching Skills and its impact on team culture. 

Our goal is to help you to learn additional communication skills so that you can more effectively:

  • Promote collaboration;
  • Elicit others’ best thinking for better results;
  • Engage and empower team members; and
  • Support colleagues in taking ownership of their work.
  • Introduction
  • When to use coaching
  • Questions that work
  • Mindset
  • Listen for the essence
  • What gets in the way of listening
  • Step 1: Establish the focus
  • Step 2: Brainstorm options
    • The Blend: how to advise
  • Step 3: Create action plan
  • Step 4: Remove obstacles
  • Step 5: Review and commit
  • Followup
  • Give productive feedback
  • Filters
  • Summary