Create a Win-Win Conversation

Arudia Win-Win Conversation Model
WHY THIS COURSE WAS CREATED

When you strive to solve challenging problems, it can feel as though the collaboration could be smoother or that somehow you’re not quite achieving optimal results. We created the first ­Win-Win workshop in response to a client’s request that we deliver a program that would improve both intra- and inter-team working relationships. Over the years we taught the program to individual clients and their teams, all the while learning from our clients and getting tremendous feedback about Win-Win’s value and impact on team culture.

We’ve compiled what we learned into this web-based program and The Workplace Toolkit: Actionable Approaches to People Problems.

OUR GOAL

We will help you to understand how to communicate in a manner that: 

  • Promotes greater effectiveness while reducing stress; 
  • Saves time because you build trust through greater understanding; and 
  • Results in better solutions by aligning colleagues on goals and needs before delving into the potentially divisive array of strategies.

 In short, using the Win-Win techniques here will help you to lead, collaborate, and communicate more effectively and with less stress.

Course Content

Introduction
Introducing the Win-Win Conversation
2 Topics
1 Quiz
Critical Elements Of A Win-Win Conversation
Win-Win’s Top 10
Recap with Example “Too Late”
Mindset
The Importance of Mindset
4 Topics
1 Quiz
Consider Your Mindset
Tips (46-50) for Mindset
When All Needs Can’t Be Met
Tips (51) for Mindset
Summing Up Mindset
Goals Vs. Strategies
Goals Vs. Strategies
6 Topics
1 Quiz
Tips (52-53) for Goals & Strategies
Example: Working it out
Slow down to speed up
Tips (54-55) for Goals & Strategies
Win-Win is not Wimpy
Tips (56-57) for Goals & Strategies
What do you know now about Goals and Strategies?
When There Is A Problem
When There Is A Problem
1 Topic
1 Quiz
Tips (58-60) for When there is a Problem
Example: The Lowly Associate
Win-Win Principles And Distinctions
Win-Win Principles & Distinctions
2 Topics
1 Quiz
Individual Steps
Tips (61-65)for WIN-WIN Principles & Distinctions
Understanding Critical Distinctions
Step 1: State The Facts
Step 1: State The Facts
11 Topics
1 Quiz
What Are You Making It Mean?
The Ladder of Inference
Applying Step 1 – Lowly Associate
Applying Step 1 – Too Late
Tips (66-68) for Step 1
Tips (70-72) for Step 1
Tips (73-75) for Step 1
Beware Of Interpreting Behavior
Tips (76-77) for Step 1
Word Choice
Tips (78) for Step 1
Revisiting the Lowly Associate
Step 2: Awareness of Feelings
Step 2: Aware of Feelings
7 Topics
1 Quiz
Aware of Feelings
Deal With Your Own Defensiveness
Tips (79-83) for WIN-WIN Step 2
When There Is A Problem
PAUSE: Self Awareness
The Example of “The Lowly Associate”
Tips (84-85) for Step 2
Multiple Backfires
Step 3: Awareness of Needs
Step 3: Aware of Needs
2 Topics
1 Quiz
Unmet Needs vs Desire for Strategy
Revisiting “The Lowly Associate”
Awareness of needs in “Multiple Backfires”
Step 4: Make a Request
Step 4: Make a Request
2 Topics
1 Quiz
Make a Request
Tips (86-88) for Step 4
Requests in “Multiple Backfires”
Awareness of Others
Use Awareness Of Others To Find The Win-Win 
6 Topics
1 Quiz
When your it’s a “no”
Tips (90-93) for Awareness of others
The Why and How of Awareness of Others     
Tips (94-96) for Awareness of others
Again in “The Lowly Associate”
Tips (97) for awareness Of Others
Awareness in “Multiple Backfires”
The Chilling Effects Of Hierarchy
The Chilling Effects Of Hierarchy
4 Topics
1 Quiz
Tips (98-101) for Effects of Hierarchy
Tips (102-105) for Effects of Hierarchy
Invite Responsibility Through Collaboration
My Needs Are Important, Aren’t They?
Part 2 of “Multiple Backfires”
The When and How of Requests
The When and How of Requests
5 Topics
1 Quiz
Tips (107) for Making requests
Action Request
Example: The Concerning Memo
Process Request (TIp 106)
Establish Clear Expectations
Summing Up Making Requests
Deal With Defensiveness
How to Deal with Defensiveness 
1 Quiz
Summing Up Dealing with Defensiveness
Step 5: Agree On Strategy
Step 5: Agree on Strategy
1 Topic
1 Quiz
Tips (108) for Step 5
Example: You Let Me Down
Filters
Filters
2 Topics
1 Quiz
What are Some Filters
Temperament
Thinking Through Filters
What Gets In The Way Of Listening?
What Gets In the Way Of Listening?
1 Topic
1 Quiz
Show You Are Listening
About Listening
Summary
Stay Committed, Not Attached
4 Topics
1 Quiz
Slipping Into Judgment? 
Do Your Requests Work?
TIPS (109) for Summary
Use Win-Win Elements When…
Win-Win Concepts
Action Plan
One Final Tip (110)
COURSE SURVEY
Win-Win Course Feedback