Create a Win-Win Conversation
Course Content
Introduction
Mindset
Goals Vs. Strategies
When There Is A Problem
Win-Win Principles And Distinctions
Step 1: State The Facts
Step 2: Awareness of Feelings
Step 3: Awareness of Needs
Step 4: Make a Request
Awareness of Others
The Chilling Effects Of Hierarchy
The When and How of Requests
Deal With Defensiveness
Step 5: Agree On Strategy
Filters
What Gets In The Way Of Listening?
Summary
Action Plan
COURSE SURVEY
Introducing the Win-Win Conversation
You don't currently have access to this content
2 Topics
1 Quiz
Critical Elements Of A Win-Win Conversation
You don't currently have access to this content
Win-Win’s Top 10
You don't currently have access to this content
Recap with Example “Too Late”
You don't currently have access to this content
The Importance of Mindset
You don't currently have access to this content
4 Topics
1 Quiz
Consider Your Mindset
You don't currently have access to this content
Tips (46-50) for Mindset
You don't currently have access to this content
When All Needs Can’t Be Met
You don't currently have access to this content
Tips (51) for Mindset
You don't currently have access to this content
Summing Up Mindset
You don't currently have access to this content
Goals Vs. Strategies
You don't currently have access to this content
6 Topics
1 Quiz
Tips (52-53) for Goals & Strategies
You don't currently have access to this content
Example: Working it out
You don't currently have access to this content
Slow down to speed up
You don't currently have access to this content
Tips (54-55) for Goals & Strategies
You don't currently have access to this content
Win-Win is not Wimpy
You don't currently have access to this content
Tips (56-57) for Goals & Strategies
You don't currently have access to this content
What do you know now about Goals and Strategies?
You don't currently have access to this content
When There Is A Problem
You don't currently have access to this content
1 Topic
1 Quiz
Tips (58-60) for When there is a Problem
You don't currently have access to this content
Example: The Lowly Associate
You don't currently have access to this content
Win-Win Principles & Distinctions
You don't currently have access to this content
2 Topics
1 Quiz
Individual Steps
You don't currently have access to this content
Tips (61-65)for WIN-WIN Principles & Distinctions
You don't currently have access to this content
Understanding Critical Distinctions
You don't currently have access to this content
Step 1: State The Facts
You don't currently have access to this content
11 Topics
1 Quiz
What Are You Making It Mean?
You don't currently have access to this content
The Ladder of Inference
You don't currently have access to this content
Applying Step 1 – Lowly Associate
You don't currently have access to this content
Applying Step 1 – Too Late
You don't currently have access to this content
Tips (66-68) for Step 1
You don't currently have access to this content
Tips (70-72) for Step 1
You don't currently have access to this content
Tips (73-75) for Step 1
You don't currently have access to this content
Beware Of Interpreting Behavior
You don't currently have access to this content
Tips (76-77) for Step 1
You don't currently have access to this content
Word Choice
You don't currently have access to this content
Tips (78) for Step 1
You don't currently have access to this content
Revisiting the Lowly Associate
You don't currently have access to this content
Step 2: Aware of Feelings
You don't currently have access to this content
7 Topics
1 Quiz
Aware of Feelings
You don't currently have access to this content
Deal With Your Own Defensiveness
You don't currently have access to this content
Tips (79-83) for WIN-WIN Step 2
You don't currently have access to this content
When There Is A Problem
You don't currently have access to this content
PAUSE: Self Awareness
You don't currently have access to this content
The Example of “The Lowly Associate”
You don't currently have access to this content
Tips (84-85) for Step 2
You don't currently have access to this content
Multiple Backfires
You don't currently have access to this content
Step 3: Aware of Needs
You don't currently have access to this content
2 Topics
1 Quiz
Unmet Needs vs Desire for Strategy
You don't currently have access to this content
Revisiting “The Lowly Associate”
You don't currently have access to this content
Awareness of needs in “Multiple Backfires”
You don't currently have access to this content
Step 4: Make a Request
You don't currently have access to this content
2 Topics
1 Quiz
Make a Request
You don't currently have access to this content
Tips (86-88) for Step 4
You don't currently have access to this content
Requests in “Multiple Backfires”
You don't currently have access to this content
Use Awareness Of Others To Find The Win-Win
You don't currently have access to this content
6 Topics
1 Quiz
When your it’s a “no”
You don't currently have access to this content
Tips (90-93) for Awareness of others
You don't currently have access to this content
The Why and How of Awareness of Others
You don't currently have access to this content
Tips (94-96) for Awareness of others
You don't currently have access to this content
Again in “The Lowly Associate”
You don't currently have access to this content
Tips (97) for awareness Of Others
You don't currently have access to this content
Awareness in “Multiple Backfires”
You don't currently have access to this content
The Chilling Effects Of Hierarchy
You don't currently have access to this content
4 Topics
1 Quiz
Tips (98-101) for Effects of Hierarchy
You don't currently have access to this content
Tips (102-105) for Effects of Hierarchy
You don't currently have access to this content
Invite Responsibility Through Collaboration
You don't currently have access to this content
My Needs Are Important, Aren’t They?
You don't currently have access to this content
Part 2 of “Multiple Backfires”
You don't currently have access to this content
The When and How of Requests
You don't currently have access to this content
5 Topics
1 Quiz
Tips (107) for Making requests
You don't currently have access to this content
Action Request
You don't currently have access to this content
Example: The Concerning Memo
You don't currently have access to this content
Process Request (TIp 106)
You don't currently have access to this content
Establish Clear Expectations
You don't currently have access to this content
Summing Up Making Requests
You don't currently have access to this content
How to Deal with Defensiveness
You don't currently have access to this content
1 Quiz
Summing Up Dealing with Defensiveness
You don't currently have access to this content
Step 5: Agree on Strategy
You don't currently have access to this content
1 Topic
1 Quiz
Tips (108) for Step 5
You don't currently have access to this content
Example: You Let Me Down
You don't currently have access to this content
Filters
You don't currently have access to this content
2 Topics
1 Quiz
What are Some Filters
You don't currently have access to this content
Temperament
You don't currently have access to this content
Thinking Through Filters
You don't currently have access to this content
What Gets In the Way Of Listening?
You don't currently have access to this content
1 Topic
1 Quiz
Show You Are Listening
You don't currently have access to this content
About Listening
You don't currently have access to this content
Stay Committed, Not Attached
You don't currently have access to this content
4 Topics
1 Quiz
Slipping Into Judgment?
You don't currently have access to this content
Do Your Requests Work?
You don't currently have access to this content
TIPS (109) for Summary
You don't currently have access to this content
Use Win-Win Elements When…
You don't currently have access to this content
Win-Win Concepts
You don't currently have access to this content
One Final Tip (110)
You don't currently have access to this content
Win-Win Course Feedback
You don't currently have access to this content