The Workplace Toolkit Virtual Training
Using The Win-Win Conversation, you will learn to solve problems more creatively and in a manner that is more likely to meet the needs of all involved – everyone from clients to colleagues and teenagers to toddlers. By focusing on the underlying needs rather than strategies, and by engaging others, the Win-Win Conversation results in others committing to decisions, even if such decisions fail to meet that person’s needs. The key is for everyone affected to have his/her concerns heard, understood, and then prioritized as necessary.
The critical elements of a Win-Win Conversation are to state facts in a neutral manner, to understand one’s own feelings and needs and those of others, and to distinguish the underlying need or goal from the strategy for achieving it.
Colleagues and leaders who use The Win-Win Conversation communicate more effectively because they focus on the goals first and the strategies second. Exploring and reaching understanding and (hopefully) an agreement on the goals is a critical first step in productive problem solving and negotiation of any kind. In addition, you will learn to use more neutral language, make requests in a manner that encourages clear, results-focused communication, and encourage others to use these same skills as they respond.