Self-Awareness

Being Aware Of Your Own Needs in the Workplace

Being aware of what you need is crucial in your work environment and interaction with your coworkers and bosses! Check out our video where we dissect how to understand what you really need.

13 Strategies to Derail Defensiveness Before it Derails Your Conversation

You walk into a colleague’s office to discuss a project that didn’t go well.  Your colleague didn’t quite deliver and missed deadlines.  You want to ensure that this doesn’t happen again, and your goal for the conversation is to identify strategies for ensuring it doesn’t.  But, as soon as open your mouth, you’re met with defensiveness.  Your colleague makes excuses about the failure of others that made him miss the deadlines, and you can’t get the conversation focused on resolving the performance issues. So what’s happening here?  What can you do? Continue Reading

Negotiate Your Way to Success

Do You Negotiate for Your Success?

Dealing with opposing counsel? Anticipating having to negotiate your salary or a promotion? How about asking for opportunities? It’s important to deal with these situations with aplomb. Whether you work at a law firm, the government, a non-profit, or in house, being able to negotiate on behalf of your client and yourself are critical to your success. Continue Reading

Satisfied Client (or Not)?

When you’re working with a client or a service provider, there is always some risk that the services provided won’t be exactly as expected. Occasionally, your expectations are not met (or, perhaps, you didn’t meet your client’s expectations). So what do you do and how do you handle what might seem like an intractable conflict?

Let’s say you hired a web designer and the end result is not what you had in mind.  First go back to your original agreement where, hopefully, you clearly described mutual expectations and commitments. Consider not just the written agreement, but conversations about the end result as well as how you were to have worked together. Let’s say your web designer’s work product fell short of your expectations and the designer’s commitment.

Instead of letting the situation escalate and become a conflict, state the facts and be careful not to use loaded language (not your hurt feelings or disappointments!) and focus on the solution. Remember, there could have been a gross misunderstanding as to the deliverable, especially if the person you initially contracted with was not in the loop after the project had been handed over to his or her team.

When you gather all the people involved in the project to clear up any miscommunications or misunderstandings, focus on the solution that will best meet everyone’s needs. Remember, accusations or blame can ruin relationships, so make sure you are focusing on the next steps and don’t forget to own your contribution to any misunderstanding

Now consider that you’re the service provider and you haven’t met your client’s expectations. If you sense disappointment from the client, bring this issue up as soon as possible. Doing so results in a greater likelihood of maintaining the client’s confidence and ultimately meeting the client’s expectations. For example, if you learn via email that your team didn’t deliver the results that the client was expecting, pick up the phone and call the client yourself. This demonstrates that you care about the client. Mistakes happen, and the most effective strategy is to acknowledge and fix them. Not only do you want to deliver services you’re proud of, but you also want to build a lasting relationship.

If you state the facts neutrally and without judgement and focus on the solution, you’re more likely to be or have a satisfied client.